The Employee Journey: Learning Moments of Truth - with Jan Johnson

In this episode, Andrea Butler interviews Jan Johnson about the employee journey and learning moments of truth. 

The key takeaways from this episode:

• When looking at journey mapping in general, there are key events or key touchpoints when people form an opinion about a brand. We can make similar parallels with employees and their journeys within a company. There are key moments of truth when employees form an impression about the company and its value proposition. One key touchpoint is on-the-job learning.
• One useful L&D strategy is peer-to-peer learning. Organizations can encourage networking groups that can link people together who perform similar jobs and can learn from each other.