Defining and Rolling Out Competency Models - with Adam Culligan

In this episode, Andrea Butler interviews Adam Culligan about defining and rolling out competency models. 

The key takeaway from this episode:

• Off-the-shelf competency solutions rarely work. You need to get your business involved to see how competencies will best work for you and your organization. When rolling competencies out for the first time, it’s critical to get input from people who know the roles and the organization well.

• Key competencies right now that come up again and again across many organizations are agility and empathy.

• Competencies can help to improve retention by fostering a culture where everyone has clear expectations of what is required of them and what successful performance looks like.