Competencies over Coffee - with Amanda Frawley

In this episode, Dan van der Werf interviews Amanda Frawley about implementing competencies for the first time. 

The key takeaway from this episode:

• One method for rolling out competencies for the first time is to run a workshop to introduce them. In the workshop, you can talk through each competency, and have people share an experience of when they used the competency. For example, you could introduce the competency of problem-solving, and then ask people to share an example of when they solved a problem using some of the behaviours within the competency. What’s nice is that the variety of examples should show how competencies apply to different levels within the organization.

• Without competencies, developmental feedback can be very vague and not very actionable. Sometimes managers struggle to articulate useful feedback for their employees. Having competencies creates a common language around what successful performance looks like, which allows managers and employees to have these developmental conversations using this shared language.