Applying Skills and Competencies to Learning and Development - with Adam Yamaguchi

In this episode, Andrea Butler interviews Adam Yamaguchi about applying skills and competencies to learning and development. Adam is the Talent and Organizational Development Consultant at Zoom Communications

Key takeaways from this episode:

- Take a consultative approach to really understand what the business needs are, and what the individual needs are, and offer learning and development opportunities that align to both.

- Self-awareness and Empathy are two critical skills right now. The ability to understand others' experiences and how they are feeling is critical. These two skills are also really hard skills to develop.